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	GLOBAL EVALUATION

Overall technical day quality	Very good Good Average Poor

Quality/price ratio	Very good Good Average Poor

Which aspects have worked well ?
How should we enhance them in upcoming events ?
What can improve ?
Your suggestions for improvement :

	FIRST CONTACT

Quality of reception and availability	Very good Good Average Poor

Listening and understanding quality of the request	Very good Good Average Poor

	PROPOSAL AND CONTRACT

Time to get the offer	Very good Good Average Poor

Quality of the technical information available ( overall understanding, details,..)	Very good Good Average Poor

Quality of the business information available ( overall understanding, details,..)	Very good Good Average Poor

Quality of the final contrat writing (taking all customers needs into account )	Very good Good Average Poor

	EXECUTION OF THE SERVICES

Execution in conformity with the contract	Very good Good Average Poor

Technical quality of the services	Very good Good Average Poor

Reactivity and adaptation regarding requirements evolution	Very good Good Average Poor

Reporting quality	Very good Good Average Poor

	DELIVRABLES PROVIDED

Quality of documents writing and datas provided	Very good Good Average Poor

Time to get the deliverables	Very good Good Average Poor

	GENERAL COMMUNICATION ABOUT EURAILTEST

Quality of information content on the material provided by EURAILTEST	Very good Good Average Poor

Internet site quality : browsing and content	Very good Good Average Poor

Would you like to receive more information on any topics? To visit our laboratories? If you would, which ones?

Customer satisfaction questionnaire :

Customer satisfaction questionnaire :